Written by:
Niall McPherson – Meridian Product Manager
Author: Niall McPherson – Meridian Product Manager 
As the year draws to a close, we at Correla took a moment to reflect on our incredible journey in 2023. It’s been a year filled with achievements, growth, and meaningful progress across different areas of our business.
SaaS Products: Fuelling Innovation
Our SaaS products have been at the heart of some accomplishments this year, driving innovation and delivering exceptional value to our customers. Here are some pivotal milestones:
Contour: We resolved over 50 thousand contacts within the workflow platform, streamlining operations up and down the energy supply chain.
Discovery: On top of processing over 70 million API calls in 2023, the team delivered 4 major updates consisting of new dashboard functionality to Shippers, Distribution Networks (DN), and Independent Gas Transporters (IGTs). We also continue to see growth in dashboard usage with a 22% increase in monthly sessions for the visualisation dashboard.
Meridian: We began supporting the electricity supply chain within the Market-Wide Half-Hourly Settlement (MHHS) Program with a working model of Meridian’s transformation module.
Waypoint: Our field service management platform processed over 3.5 million commissioning calls, accelerating smart asset rollouts with minimal effort for our customers.
Quality Assurance: Throughout 2023, we conducted over 100,000 automated tests and deployed over 3,000 versions of our products to ensure we provide the best possible platforms for our customers to succeed. Our products have allowed customers to increase their appointments by over 200%!
Managed Services: Customer Excellence
We’ve continued to deliver exceptional customer service to ensure our customers achieve outstanding results, a core value within the business:
Excellent performance: The team consistently hit all Key Performance Metrics targets across all managed services contracts throughout 2023.
Providing key training: We held 24 customer training events with over 500 attendees from over 70 organisations.
Gemini System Growth: We introduced over 5,000 new users to the Gemini System, enabling the business to develop and implement a dedicated training and capability team to provide key training for all users.
Gas Enquiry Services (GES): We processed 107,414,644 calls to the GES Supply Point Switching API and 35,527,864 requests within the GES portal with an average response time of 0.3 seconds.
People and Culture:
Our people are a fundamental part of Correla’s success, and the People Services team has put a lot of thought and effort into delivering a benefits package that is supportive and fully inclusive. Designed to attract and retain talent and remove barriers hindering employee productivity to help deliver the business’s goals and objectives and ensure we maintain the high levels of customer service we aim for.
Pioneering Leave Policies: We are one of the first organisations to introduce Kinship leave and up to 12 weeks of fully paid gender-neutral Neonatal Leave, leading the way regarding upcoming law changes in April.
29 people within the business took 26 weeks of paid parental leave, of which 15 were men.
Community Recognitions: We are one of the first organisations in the UK to join the Careers After Babies accreditation board. We have also been acknowledged as a Fostering Friendly organisation and recertified as a Mindful Employer.
Award Recognitions: We were nominated for 7 business awards, winning 3:
HR Excellence Awards – Best Health and Well-being, Large Organisation
Lloyds Bank British Business Awards – Entrepreneur of the Year
Women in Tech Employer Awards – Best Employer Benefits
Health & Safety: We celebrated 1,000 days without a lost time injury and achieved ISO45001 health and safety certification.
Sustainability: Carbon Neutral Goals
We are continually looking at how, as a business, we can be more efficient with our carbon emissions. In 2023, we reduced our carbon emissions by 40 tonnes!
Brand: Making Waves in the Market
We made significant strides in launching a new brand identity for Correla, as well as implementing a comprehensive rebrand across all of our SaaS products, showcasing these at Utility Week Live and Future of Utilities events.
Final thoughts
As this year draws to a close, our teams are immensely proud of these accomplishments and remain dedicated to continued innovation and growth and nurturing a supportive environment for all at Correla and clients alike. We are excited about the plans and momentum going into what only looks like a bigger year, with even more exciting updates, products and services to support the energy market.
Here’s to 2024, a year we hope will be filled with many new milestones and achievements.
