Acting under the strictest service level agreements (SLAs), we are trusted to deliver exceptional customer experiences that achieve outstanding results.
With a proven track record for radically improving customer experience and satisfaction, we offer a comprehensive range of managed services.
With support for both external and internal operations, we free up valuable resources within your business, allowing you to focus on innovation and delivery.
We work in partnership, as a valuable extension to your in-house team or a complete outsourced solution to run reliable, mission-critical systems and services.
We have a 98.3% customer satisfaction score.
We power many of the systems, services and processes to keep the energy industry moving.
Our teams have supported major energy industry programmes over the last 5 years including the Energy Price Guarantee and the Central Switching Service.
We’ve demonstrated tangible operational efficiencies for our clients such as a 49% year-on-year incident reduction and a 25% decrease in service requests by being proactive.
With a 99.9% core customer system availability whilst currently handling 1,500 – 2,000 technical service tickets per month, we are always ensuring we have capable, experienced professionals on hand to support operational needs so your time is best focused on things that matter most.
